General Information:

All African Sun Tours experiences are priced in South African Rand (ZAR), unless otherwise stated. All our vehicles are substantially insured for passenger liability. Luggage and personal possessions are carried at the guest’s own risk. Guests are responsible for ensuring that valuables, passports, travel documents, electronic devices, and personal belongings are kept safe at all times.

Tour departure and arrival times are approximate and may be affected by traffic, weather, operational conditions, attraction opening times, supplier availability, or other circumstances beyond our control. German, French, Spanish, Portuguese, and other foreign-language guides are available on request and may require an additional fee, subject to availability.

Rates Validity:

Rates are valid until 31 December 2026, unless otherwise stated in a quotation, proposal, itinerary, package, or agreement.

Exclusions:

Unless specifically stated in the itinerary or quotation, our tours exclude international and domestic flights, airport taxes, meals and beverages, tips and gratuities, personal medical expenses, travel insurance, visas, items of a personal nature, and any additional activities not expressly listed as included.

A detailed itinerary provided to guests will clearly outline what is included and excluded for each specific tour. Only services explicitly listed as included in the itinerary are covered.

Please note that some activities included in private tours may be shared experiences operated by third-party suppliers.

Payments, Currency & Refunds:

All prices are quoted in South African Rand (ZAR), unless otherwise stated.

Refunds, where applicable, will be processed in South African Rand (ZAR). Currency conversion is subject to the exchange rates and charges applied by the guest’s bank or credit card provider. African Sun Tours shall not be responsible for currency fluctuations, exchange losses, bank fees, or credit card charges.

Where payment is made in a foreign currency, any refund will be calculated based on the Rand amount actually received by African Sun Tours. Refunds will be processed in accordance with the Cancellation Policy and any applicable supplier terms and conditions.

Cancellation Policy:

Cancellations must be submitted in writing to African Sun Tours.

Unless otherwise stated in a specific itinerary, package, quotation, supplier policy, or agreement, the following cancellation terms shall apply:

Cancellations made within 48 hours of booking/payment will qualify for a full refund, provided that no non-refundable supplier costs, permits, tickets, accommodation, activities, transport, guides, or third-party services have already been confirmed, reserved, or paid for on behalf of the guest. Cancellations made more than 30 days before the tour date may qualify for a refund, less any bank charges, administration fees, and non-refundable supplier costs already incurred.

Cancellations made between 15 and 30 days before the tour date may be subject to a cancellation fee of up to 50% of the total booking value, in addition to any non-refundable supplier costs. Cancellations made within 14 days of the tour date may be subject to a cancellation fee of up to 100% of the total booking value. No refunds will be given for no-shows, late arrivals, unused services, missed activities, or guests who voluntarily leave a tour once it has commenced.

Where a tour includes third-party suppliers, including but not limited to accommodation providers, safari lodges, activity operators, restaurants, ferries, helicopter operators, attraction ticket providers, specialist guides, or transport providers, their cancellation policies may apply in addition to African Sun Tours’ cancellation policy.

African Sun Tours reserves the right to recover any costs already committed, reserved, or paid on behalf of the guest. Where possible, African Sun Tours may offer to reschedule a tour, subject to availability, supplier approval, and any additional costs that may apply.

Changes to Itineraries:

African Sun Tours reserves the right to adjust the order, timing, route, or structure of an itinerary where necessary due to weather, traffic, availability, supplier changes, safety considerations, operational requirements, or circumstances beyond our control.

Any such adjustments will be made with the intention of preserving the overall guest experience as far as reasonably possible.

Your Rights Under the Protection of Personal Information Act — POPIA:

Guests have the following rights under the Protection of Personal Information Act:

To request access to their personal information;
To request correction or deletion of personal information;
To object to the processing of personal information; and
To lodge a complaint with the Information Regulator.

If you wish to exercise any of the rights described above, or if you are dissatisfied with the way African Sun Tours has used your personal information, please contact the Information Officer at info@africansuntours.com.

By booking with African Sun Tours, you consent to African Sun Tours contacting you from time to time regarding future tours, travel opportunities, special offers, and related services. You may opt out of these communications at any time.

Assumption of Risk:

Travel, safari, outdoor, marine, adventure, and sightseeing activities involve inherent risks. These may include, but are not limited to, wildlife encounters, vehicle travel, outdoor terrain, weather conditions, uneven surfaces, physical activity, marine conditions, delays, and the actions or omissions of third-party service providers.

By booking and participating in any tour, guests acknowledge and voluntarily assume all risks associated with their participation.

Exclusion and Limitation of Liability:

African Sun Tours, its owners, directors, employees, tour guides, agents, contractors, and service providers shall not be liable for any loss, damage, injury, illness, accident, delay, inconvenience, expense, or death suffered by any person or to any property, howsoever arising, including negligence, except where liability cannot be excluded under applicable law.

Guests agree that participation in tours, transfers, safaris, activities, and related services is entirely at their own risk.

Indemnity:

Guests hereby indemnify and hold harmless African Sun Tours, its owners, directors, employees, guides, agents, contractors, and suppliers against any claims, demands, damages, death, losses, legal costs, or expenses arising from or connected to their participation in any tour, transfer, safari, activity, or related service.

Third-Party Suppliers:

African Sun Tours may act as an intermediary for accommodation providers, transport operators, restaurants, attraction providers, safari lodges, activity providers, and other third-party suppliers. African Sun Tours does not own or control these suppliers and shall not be responsible for their acts, omissions, defaults, delays, cancellations, safety standards, or service failures.

Note: While our guided tours and transportation are private, certain activities and attractions operate as shared experiences. These may include Table Mountain cable car rides, safari game drives, scenic helicopter flights, boat excursions and other specialist activities. Where available, some of these experiences can also be arranged exclusively for guests at an additional cost, subject to availability and the individual operator's arrangements.

Insurance:

Guests are strongly advised to obtain comprehensive travel insurance covering medical expenses, evacuation, cancellation, curtailment, delays, loss or damage to personal belongings, and any adventure or safari-related activities. African Sun Tours’ insurance does not cover guests’ personal medical costs, personal belongings, cancellation losses, or travel-related expenses.

Wildlife & Outdoor Activities:

Wildlife sightings and natural conditions are unpredictable. African Sun Tours cannot guarantee specific wildlife sightings, weather conditions, safety outcomes, or specific experiences. Outdoor, marine, safari, and adventure activities are weather-dependent and may be modified, delayed, or cancelled without liability.

Personal Responsibility:

Guests must follow all safety instructions given by African Sun Tours guides, representatives, and third-party service providers. Failure to comply with safety instructions, local regulations, or reasonable conduct expectations may result in removal from the tour or activity without refund. Guests are required to provide details of their next of kin, including full name and contact telephone number, to be used strictly in the event of an emergency.

Unexpected Events:

African Sun Tours shall not be liable for delays, cancellations, changes, losses, damages, or additional expenses caused by events beyond its reasonable control, including but not limited to natural disasters, severe weather, government actions, pandemics, strikes, civil unrest, road closures, mechanical failures, supplier cancellations, or other unforeseen circumstances.

Governing Law:

These Terms & Conditions are governed by the laws of the Republic of South Africa, and any disputes shall be subject to the jurisdiction of the South African courts.

Acceptance:

By making a booking, submitting payment, or participating in any African Sun Tours experience, the guest confirms that they have read, understood, accepted, and agreed to be bound by the contents of this document, including the Indemnity, Terms & Conditions, Cancellation Policy, and Liability Waiver.